How long will delivery take?

Europe Express (DHL): ~1–4 business days

Europe Global Mail: ~15–20 business days

Worldwide Express: ~5–7 business days

Worldwide Global Mail: ~20–25 business days

Orders placed before 17:00 (CET) on working days are usually shipped within 1 business day.

Can I track my order?

Yes. All shipping options include a tracking link, which you will receive via email once your order has shipped.

Are customs fees included?

No. Shipping costs are shown at checkout, but local customs fees and taxes (outside the EU) are your responsibility.

Can I return my order?

Yes. You may return items within 14 days of receiving your order, if they are unused, unwashed, and in original packaging with tags attached.

How do I return a product?

Fill in the Return Form and include it in your parcel.

Send the product (trackable shipping recommended) to: Gekko Agency B.V. Van Graftstraat 10, 3088 GL Rotterdam, The Netherlands

Who pays for return shipping?

You are responsible for the return shipping costs.

When will I get my refund?

Once we receive and inspect your return, we will issue a refund as soon as possible to your original payment method.

What if my order hasn’t arrived?

First, check the tracking link provided. If the order still hasn’t arrived 5 business days after the expected date, use the contact form at the buttom of the page to contact us.

What if I received a damaged or incorrect item?

Contact us immediately with photos of the item using the contact form at the buttom of the page. We will assist you with a solution.

Would you like to complain about a Jägermeister product that you did not buy in our online shop? Please contact us here: Complaint Form

What payment options are available? Our store accepts a range of payment methods (including major credit and debit cards).

Can I redeem several vouchers in one order? You can only redeem one voucher per order.

How long is my promotional voucher valid for? Vouchers for certain promotions are always valid for a limited time. You can find the exact promotion period in the conditions of participation.

Where do I redeem my voucher? You can redeem your voucher or promotional code during the order process.

If you have any questions about a product from the online shop or need additional information, please do not hesitate to contact us using the form below on this page. We will respond promptly to provide you with the support you need.

We know our products inside out and look forward to providing you with the best possible shopping experience.

Give us as many details as possible so that we can better understand your enquiry and give you a precise answer.

Your satisfaction is very important to us and we want to make sure that you are completely satisfied with your purchase from us. Thank you for your trust in our products.

General questions about our products Jägermeister, Scharf or Manifest Here (DISCOVER OUR FLAVORS) you will find everything you need to know about our Jägermeister, Jägermeister SCHARF and Jägermeister MANIFEST products. Nothing found? Then use the contact form on the page below.

Do you have questions about registering or logging in? Here you will find some frequently asked questions and the corresponding answers. You can also contact us directly at the bottom of the page.

Can I order from the Jägermeister Shop without registering? Yes, it is possible to order without prior registration. However, creating an account allows you to track your orders and manage your details more easily.

I have forgotten my password. What do I have to do? You can reset your password witin login page.

Here you can find out how to change your personal data or delete your entire account:

My address stored in my account has changed. How do I change it? Log in and go to the ‘Account’ section. The ‘Addresses’ section is displayed there and you can easily change or delete existing addresses. You can also add new addresses here.

Can I change my e-mail address? Unfortunately this is not possible. Please create a new account with your new e-mail address by registering again.

I would like to delete my Jägermeister account. What do I have to do? Contact us by using General question. Simply state you issue ‘Delete account’ and we will then take care of everything else.

Sponsoring & advertising material for end consumers Looking for sponsorship and advertising material? Sorry, we only give out free high-fives. But take a look at our online shop, where you can stock up on party items. Don't worry! Our shop has everything you need for your party. After all, who needs flyers when you can toast with Jägermeister glasses? For further questions, please use our general contact form below.

Sponsoring & advertising material for business customers We only offer sponsorship for business customers. Select the appropriate topic: Event Sponsoring I Artist Relations I Brand Co-operations, Retail Partners, Gastronomy